Payment Policy

Welcome to LONIVA. This Payment Policy outlines the payment terms for our services within the Switzerland. By making a purchase, you agree to these terms.

1. Payment Methods

We accept the following payment options:

  • Credit & Debit Cards: American Express, Diners Club, Discover, JCB, Maestro, MasterCard, Visa, Visa Electron

  • Currency: All transactions are processed in Swiss Franc (CHF) .

2. Refunds & Cancellations

  • Refunds: Refunds are processed according to our Refund Policy. To request a refund, please email info@loniva.shop within 30 days of receiving your order.

  • Cancellations: Orders can be canceled within 24 hours of purchase before they are processed for shipment. Once an order has been shipped, it cannot be canceled, but you may request a return as per our Refund Policy.

3. Payment Security

We prioritize the security of your personal and payment information. All transactions are encrypted and processed through secure payment gateways that adhere to the highest industry standards. We use SSL (Secure Socket Layer) technology to protect your details.

4. Taxes

We do not collect any additional taxes.

5. Policy Updates

  • Modifications: LONIVA reserves the right to update this Payment Policy at any time without prior notice. Changes take effect immediately upon being posted on our website.

  • Customer Notification: Any updates will be communicated via email or through a notice on our website.

For any queries, feel free to contact us at info@loniva.shop

Order Cancellation Policy

At LONIVA, we understand that plans may change. That’s why we offer a straightforward and flexible cancellation policy to ensure a hassle-free shopping experience for our Switzerland customers.

Cancellation Window

You can cancel your order within 24 hours of placing it. This window starts immediately after your purchase, giving you time to make any necessary changes.

How to Cancel Your Order

To cancel your order, simply:

  • Email us at info@loniva.shop with your order number for quick processing.

Refunds for Canceled Orders

  • If you cancel within 24 hours, you will receive a full refund.

  • Refunds are processed within 24–48 hours of receiving your cancellation request.

  • The refunded amount will be credited to your original payment method. Processing times may vary depending on your payment provider, and the amount will be reflected in your bank account within 10 days.

Non-Cancellable Orders

Once an order has been shipped, it cannot be canceled. However, if you no longer wish to receive the order, you may refuse the delivery, which will initiate the return process. Once we receive the returned item, we will inspect it and process your refund immediately.

Cancellation Fees

No cancellation fees apply if the order is canceled within the allowed time frame.

Need Assistance?

For any queries or further assistance, feel free to reach out to our customer support team at info@loniva.shop We’re here to help ensure a smooth and seamless experience.

Thank you for choosing LONIVA

Contact Information

👤 Support 9:00 AM – 5:00 PM

📞 Phone: +41 44 204 99 99

📩 Email: info@loniva.shop

🏦 Office Address: Alte Landstrasse 33, 8955 Oetwil an der Limmat, Switzerland