Frequently Asked Questions (FAQ)

Welcome to Loniva. Below are answers to common questions about orders, shipping, returns, and more.

Orders

1. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout.

2. Can I modify or cancel my order?
Orders can only be modified or canceled within a short time after placement. Please contact us immediately at info@loniva.shop.

3. Will I receive an order confirmation?
Yes, you will receive an order confirmation email after your purchase is completed.

Shipping & Delivery

4. Do you ship within the United States?
Yes, we currently ship within the United States only.

5. How long does shipping take?

Processing Time: 1–3 business days
Estimated Delivery Time: 6–12 business days

👉 Total delivery time: 7–15 business days

6. How can I track my order?
Once your order is shipped, a tracking number will be sent to your email.

7. Do you offer free shipping?
Free shipping may be available during promotional offers. Any applicable shipping cost will be shown at checkout.

Payments

8. What payment methods do you accept?
We accept major debit/credit cards and other secure payment methods available at checkout.

9. Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways.

Returns & Refunds

10. What is your return policy?
We offer a 30-day return policy. Items must meet our return eligibility requirements.

Full details:
👉 https://loniva.shop/policies/refund-policy

11. How do I request a return?
Please contact us at info@loniva.shop with your order number and return reason.

12. How long do refunds take?
Refunds are processed within 10 business days after approval.

Products

13. Are your products high quality?
We carefully select our products based on quality, functionality, and customer satisfaction.

14. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos. We will review and resolve the issue promptly.

Privacy & Security

15. How do you protect my information?
We use industry-standard security measures to protect your personal data. For more details, please review our Privacy Policy.

Contact Information

🏢Business: Loniva
📍Address: 3100 14th St NW, Washington, DC 20010, USA
✉️Email: info@loniva.shop
📞Phone: +1 703-415-2400
🕐Business Hours: Monday – Friday: 9:00 AM – 6:00 PM EST