FAQ's

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about LONIVA and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

1. Processing & Delivery Timeline

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday).

  • In-Transit Time: After shipping, most orders arrive within 5-8 business days, though delays may occur due to unforeseen circumstances.

  • Estimated Delivery: Typically, orders reach their destination within 6-10 days after purchase.

  • Order Tracking: Once shipped, you will receive a tracking number to monitor your package in real-time.

2. Do you offer international shipping?

We only ship within the Switzerland.

3. Is shipping free?

Yes, we offer Free Shipping on all orders within the Switzerland. No extra shipping fees will be applied at checkout.

4. What is your order cut-off time?

Our order cut-off time is 05:00 pm from Monday to Friday. Orders placed after this time will be processed on the next business day.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking link to monitor your delivery status. If you don't receive the tracking link, please contact us at info@loniva.shop

6. What is your return policy?

You can return an item within 30 days from the delivery date.

To be eligible for a return:

  • The item must be in its original packaging.

  • It should be shipped back in the same condition as received.

  • A proof of purchase (order number or receipt) is required.

Please make sure the item is in its original condition, unworn, and with all tags intact. For more details, refer to our Return & Refund Policy.

7. What payment methods do you accept?

We accept the following payment options:

  • Credit & Debit Cards: American Express, Diners Club, Discover, JCB, Maestro, MasterCard, Visa, Visa Electron

  • Currency: All transactions are processed in Swiss Franc (CHF) .

8. Can I cancel or modify my order?

At LONIVA, we understand that plans may change. That’s why we offer a straightforward and flexible cancellation policy to ensure a hassle-free shopping experience for our Switzerland customers.

You can cancel your order within 24 hours of placing it. This window starts immediately after your purchase, giving you time to make any necessary changes.

To cancel your order, simply: Email us at info@loniva.shop with your order number for quick processing.

9. How can I contact customer support?

You can reach our customer support team via email at info@loniva.shop or by phone at +41 44 204 99 99. Our support team is available from Monday to Friday, 09:00 am - 05:00 pm.

10. Do you offer any discounts or promotions?

From time to time, we run special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals!

Contact Information

👤 Support 9:00 AM – 5:00 PM

📞 Phone: +41 44 204 99 99

📩 Email: info@loniva.shop

🏦 Office Address: Alte Landstrasse 33, 8955 Oetwil an der Limmat, Switzerland